Water Delivery Websites That Handle More of the Order
When pricing depends on volume, location and delivery timing, the website should be able to do more than ask customers to call for a quote.
Water delivery is usually straightforward once the order is confirmed. The difficulty is getting the right information together before that point.
For many businesses, the website still sends customers to the phone. Someone has to ask for the address, work out the volume, calculate the delivery price and then repeat that process for the next enquiry.
We build water delivery websites that can handle more of that process online.
That can include calculating delivery pricing from the customer’s location and required volume, collecting order details in a structured form, applying promotions, and passing complete information through to the team responsible for scheduling or dispatch.
The customer gets a clearer answer sooner, while the business spends less time manually quoting the same type of order throughout the day.
Pricing Before the Customer Calls
If the delivered price follows a clear set of rules, there is often no reason for every customer to wait for someone in the office to calculate it manually.
A pricing tool can use the details supplied by the customer, such as delivery location and volume, to calculate the relevant price directly on the website.
That gives customers useful information while they are ready to order and reduces the number of basic pricing enquiries your team needs to handle manually.
Collect the Order Once
A good order process should collect the information your team actually needs to complete the delivery.
Instead of taking an enquiry online and then asking the customer for the same details again over the phone, the website can capture the address, required volume, preferred delivery date and other relevant information in one place.
Those details can then be passed into the next stage of your operation, whether that is scheduling, dispatch or an existing internal system.
Orders Don’t Only Happen During Office Hours
Customers often notice they are running low on water outside normal business hours.
An online pricing and ordering process gives them a way to get an answer and submit the details while the need is already front of mind, rather than waiting until the office opens the next morning.
Where appropriate, incomplete orders can also be followed up automatically, giving the business another opportunity to recover an order that was started but not finished.
What the Build Can Include
Live delivery pricing
Calculate the delivered price using information such as volume and customer location, and show it directly on the website.
Online order forms
Capture delivery address, volume, preferred date and other required details in a structured order process.
Promotions and discount codes
Apply eligible promotions during the order process rather than handling discounts manually over the phone.
Abandoned order recovery
Follow up automatically when a customer starts an order but leaves before completing it.
Order and dispatch integration
Pass completed order information into the systems or processes your team uses to schedule and manage deliveries.
Start With How Your Customers Order Today
If your team is repeatedly calculating the same types of delivery quotes, collecting the same customer details or moving information between the website and dispatch by hand, there is usually an opportunity to simplify the process.
We can look at how pricing and orders currently work, then build the parts of that process that make sense to move online.